Privacy Policy

Last updated: June 2026

Your privacy is important to me. Whether you contact me for hypnotherapy, reflexology, massage , yoga or related wellbeing services, I am committed to handling your personal information respectfully, confidentially and in accordance with UK data protection law.

This Privacy Policy explains what information I collect, why I collect it, how it is used, and your rights regarding your personal information.

Who I Am

kSemya is the trading name of Adrienne Halliday

I provide complementary and holistic therapies and services including hypnotherapy, reflexology, yoga teaching, massage , workshops, classes and related wellbeing services.

For the purposes of UK data protection law, Adrienne Halliday, trading as kSemya is the data controller responsible for your personal information.

ICO Registration: Application submitted: Reference C1959067

Website: www.kSemya.com

Email: kSemyaholistics@gmail.com

Information I Collect

Depending on the services you use, I may collect and process the following information:

Enquiries and Bookings

When you contact me via my website, email, telephone, text message or social media, I may collect:

Name
Email address
Telephone number
Information contained within your enquiry
Appointment details

Health and Therapy Information

To provide safe and appropriate therapy services, I may collect:

Health questionnaires and consultation forms
Medical history relevant to treatment
Information about your wellbeing and lifestyle where relevant to treatment
Treatment records
Session notes
Information disclosed during hypnotherapy sessions
Emergency contact information where appropriate

This information is collected only where necessary to provide safe and effective services.

Newsletter Subscriptions

If you subscribe to receive updates from kSemya, I may collect:

Name
Email address

You can unsubscribe at any time.

Gift Voucher Purchases

If you purchase a gift voucher through the website, I may collect information necessary to process the purchase and issue the voucher and maintain appropriate business records.

Payments

If you purchase services, workshops, classes or gift vouchers, payment information may be processed through third-party payment providers including Stripe and Paypal

Payment card details are processed securely by those providers and are not stored by KSemya.

I may retain records of transactions, invoices and receipts for accounting, business administration, tax and legal purposes.

Website Usage Information

My website is hosted by Squarespace and may collect information about how visitors us ethe website through cookies and analytics tools.

How Your Information Is Used

Your information may be used to:

Respond to enquiries
Arrange and manage appointments
Provide therapy and wellbeing services
Maintain treatment records
Process gift voucher purchases
Send newsletters or updates where you have requested them
Improve the website and user experience
Meet legal, insurance and professional obligations

Legal Basis for Processing

I process personal information under one or more of the following lawful bases:

Consent
Performance of a contract
Legitimate interests
Compliance with legal obligations

Where health-related information is collected, processing is undertaken only where necessary to provide therapeutic services and maintain appropriate client records.

Children and Young People

Services may be provided to children and young people where appropriate.

Where required, consent will be obtained from a parent or legal guardian in accordance with legal, safeguarding and professional requirements.

Children under the age of 16 will normally require the involvement and consent of a parent or guardian. For certain services, a parent or guardian may also be required to be present during sessions.

Personal information relating to children and young people is treated with the same care, confidentiality and protection as that of adult clients.

Storage and Security

I take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

Information may be stored:

In secure paper records kept in a locked cabinet
Within password-protected email accounts and electronic systems
On secure website platforms and business systems used to operate kSemya

Access to client information is restricted to me as the sole practitioner unless disclosure is required by law.

Retention of Records

Client records are retained only for as long as necessary.

Adult clients records are normally retained for up to seven years after the last appointment.

Records relating to children and young people may be retained for longer where necessary to meet legal, safeguarding, insurance or professional obligations.

Information relating to enquiries that do not result in treatment will normally be deleted when no longer required.

In some circumstances, financial records, invoices and receipts may be retained for longer where required for accounting, tax or legal purposes.

Sharing Information

I do not sell or rent personal information to third parties.

Where necessary to operate my business, personal information may be processed by trusted service providers, including:

Squarespace (website hosting and analytics
Stripe (online payment processing)
Paypal (payment processing)
Google/Gmail (email communications and record storage)

These providers process information in accordance with their own privacy and security policies.

Information may also be disclosed where required by law, to meet legal obligations, or to protect the vital interests of an individual.

Data Protection Concerns and Complaints

If you have any concerns about how your personal information is collected, used or stored, please contact me in the first instance using the contact details provided in this Privacy Policy.

I will take any concerns seriously and aim to respond within a reasonable timeframe.

If you remain dissatisfied with my response, you have the right to raise your concern with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection and privacy matters.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request erasure of personal information where appropriate
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing in based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information about your rights, visit www.ico.org.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Adrienne Halliday trading as kSemya